Shipping policy
Shipping Policy
Effective date: July 30, 2026
Thank you for shopping with Built in the Fire (“BITF”). This Shipping Policy applies to orders placed through builtinthefirebrand.com.
Order Processing
Most orders are processed within 2–4 business days, excluding weekends and holidays.
Many Built in the Fire products are made to order or fulfilled through print-on-demand partners. During major releases, promotions, holidays, or periods of high demand, processing may take longer.
You will receive a confirmation email after placing your order and tracking information once your order ships.
United States Shipping
Estimated delivery times after fulfillment:
- Standard shipping: 3–7 business days
- Expedited shipping: 2–4 business days, when available
Shipping rates:
- $10 standard shipping on qualifying U.S. orders under $100
- Free standard shipping on qualifying U.S. orders of $100 or more
Delivery estimates are not guaranteed and do not include processing time.
International Shipping
International delivery generally takes 7–21 business days after fulfillment, depending on the destination, carrier, and customs processing.
International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by their country. These charges are not included in the product price or shipping cost.
Built in the Fire cannot guarantee international delivery dates or control customs delays.
Order Tracking
When tracking is available, it will be sent to the email address provided during checkout.
Tracking information may take 24–72 hours to update after a shipping label is created.
If tracking shows no movement for more than seven business days, contact us at builtinthefire.coaching@gmail.com.
Incorrect Shipping Information
Customers are responsible for entering a complete and accurate shipping address during checkout.
If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after fulfillment begins.
Built in the Fire is not responsible for orders delayed, returned, lost, or delivered incorrectly because the customer provided an incomplete or inaccurate address. Additional shipping charges may apply if an order must be resent.
Lost, Stolen, or Missing Packages
Built in the Fire is not responsible for packages marked as delivered by the carrier but reported missing or stolen.
If your package is marked delivered but cannot be found:
- Check the delivery location, mailbox, front desk, and surrounding area.
- Ask household members or neighbors whether they received it.
- Allow up to 48 hours because carriers sometimes mark packages delivered early.
- Contact the shipping carrier to open a missing-package claim.
- Email us with your order number and claim information.
We will assist with available carrier information, but replacements and refunds are not guaranteed for packages confirmed as delivered.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or incorrect, contact builtinthefire.coaching@gmail.com within seven days of delivery.
Include:
- Your name and order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging and shipping label
Approved claims may receive a replacement or refund at our discretion and as required by law.
Do not return a damaged or incorrect product before receiving instructions.
Split Shipments
Orders containing multiple products may arrive in separate packages because products can be made or fulfilled at different facilities.
Receiving part of your order does not necessarily mean the remaining products are missing. Separate tracking details may be provided.
Delivery Delays
Delivery dates are estimates. Delays may occur because of:
- High order volume
- Product availability
- Print-on-demand production
- Carrier disruptions
- Severe weather
- Holidays
- Customs processing
- Incorrect addresses
- Events outside our reasonable control
Built in the Fire is not responsible for carrier or customs delays, but we will provide reasonable assistance when possible.
Returned-to-Sender Packages
Orders returned because of an incorrect address, refused delivery, failed delivery attempt, or unclaimed package may require payment of additional shipping costs before being resent.
Original shipping charges are non-refundable unless the return resulted from an error by Built in the Fire or its fulfillment partner.
Order Changes and Cancellations
Because orders may enter production shortly after purchase, changes and cancellations are not guaranteed.
Contact us immediately at builtinthefire.coaching@gmail.com. If production or fulfillment has already begun, the order may not be canceled or modified.
Contact Information
Built in the Fire
Attn: Christopher Cuadra
California, United States
Website: builtinthefirebrand.com
Email: builtinthefire.coaching@gmail.com
Phone: +1 (661) 855-0898